Crisis Services of Western New York

Anyone of any age who is experiencing a personal, emotional or mental health crisis can call 24 hours a day. When you call Crisis Services you will always speak with a professional counselor or trained paraprofessional volunteer. Our hotline counselors are dedicated to providing the best services to every caller.Our hotline counselors are trained in telephone lethality assessment to assess the level of individual risk and to determine the appropriate level of services. We provide crisis counseling, suicide prevention, support, information and referral. We triage each call in order of emergency so please be patient and stay on the line, your call is very important to us.